Last updated: January 2026
Modelglass Pty Ltd (ABN 98 699 057 406) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, store, use, and disclose personal information.
1. What Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and postal address
- Project details and site addresses relevant to a quotation or service engagement
- Correspondence history including emails and enquiry forms
- Website usage data collected via cookies and analytics tools
2. How We Collect Information
We collect information directly from you when you:
- Email us at [email protected]
- Submit an enquiry through our website contact form
- Communicate with us by phone, mail, or in person
- Visit our website (via cookies and similar technologies)
3. Purpose of Collection
We collect personal information for the following purposes:
- Responding to enquiries and providing quotations
- Delivering contracted services and managing client relationships
- Complying with legal and regulatory obligations
- Improving our website and business operations
4. Disclosure of Information
We will not sell, rent, or trade your personal information to third parties. We may disclose information to:
- Our employees and contractors who require it to perform services
- Regulatory bodies or law enforcement where required by law
- Professional advisors including accountants and legal counsel
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include secure servers, encrypted communications, and restricted internal access.
6. Cookies
Our website may use cookies to enhance user experience and analyse site traffic. You can configure your browser to refuse cookies, but this may affect website functionality. We do not use cookies to collect personally identifiable information without your consent.
7. Access and Correction
You have the right to request access to your personal information held by us and to request correction if it is inaccurate. To make a request, please contact us at [email protected].
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact
For any questions about this privacy policy or to exercise your privacy rights, please contact:
Email: [email protected]
ABN: 98 699 057 406